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Microsoft may limit repeated authentication attempts that are performed by the same user in a short period of time. Waiting ten minutes before trying again will usually resolve this, if not you should contact the IT Service Desk for support. I checked the user specific settings and they are ALL disabled. Try going here and looking a the specific users, check if they are set to disabled.
- This will forget all Wi-Fi networks and passwords, mobile settings, Virtual Private Network (VPN) and Access Point Name (APN).
- If you're an admin for Microsoft Entra ID and need more support, contact global support phone numbers.
- Microsoft Entra multifactor authentication detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats.
- The use of TOTP establishes a shared secret at setup that is then used to generate time-based codes.
- It's indicating that the MFA must be done, but nothing's opening/prompting for it.
- Other times get the error, close the window, reconnect then it works.
- We strongly recommend letting your organization's Help desk know if your phone was lost or stolen.
- The Help desk can make the appropriate updates to your account.
I can't sign in after multiple attempts

Should you not wish or not be able to use an app you can choose the phone (text) or alternative phone method and provide a phone number, this data is only used to support the security of your account. To change the language, you need to remove it and re-add the security info to your account using the steps above. If you don't know, or have forgotten your password, and you don't have access to any of your security info for verification, follow the steps below to recover your account. There may be heavy compromised traffic coming from your geographical location and to protect you, we may also not deliver codes to your account as fast Outlook data file cannot be accessed as we would like. While rare, these issues will be automatically resolved after a certain period of time. There are a number of possible explanations for why verification codes don't always arrive.
Further help and support
Outlook still keeps prompting ONLY with the old school grey box. It's indicating that the MFA must be done, but nothing's opening/prompting for it. OWA, Windows sign-in, and Outlook mobile Fix Outlook Not Opening After Windows Update app proceed to the MFA registration and/or use.
I've lost access to my security info
Read through the list of the most common causes, and see if any of them apply to you. Security verification messages are sent in the language of your account when the security info email/phone number was added. We won't ask you to verify your security info every time you sign in. Occasionally, we might ask you to check it again—for example, if you haven't signed in for a long while.
Troubleshooting common problems with Multi-Factor Authentication (MFA)

If you don't recognize the phone number or email address offered when trying to get a verification code, check these things. Disconnected and reconnected (no MFA second time round) so will wait an hour and see if this prompts for MFA again. I have FixTechGuide Office 365 troubleshooting 'single sign out' enabled on my saml auth profile.
Log off, log back in again and does not prompt for MFA anymore. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Find solutions to common problems or get help from a support agent. If you are sure the email address is correct, you may need to recover your account.

If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance. If you're an admin for Microsoft Entra ID and need more support, contact global support phone numbers. If you no longer have access to the phone number or email address, or you need to add another way to sign in, select I don't have any of these when trying to sign in and follow the prompts. This will forget all Wi-Fi networks and passwords, mobile settings, Virtual Private Network (VPN) and Access Point Name (APN).
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