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How to Troubleshoot Common Microsoft 365 Problems and Issues

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작성자 Lucy
댓글 0건 조회 1회 작성일 26-01-16 18:38

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This can happen for the a number reasons particularly if your sync authenticates using Delegated Permissions. You can stop any accounts from being brought over FixTechGuide fix for stuck folders by adding them to the sync deny list. Please allow me a few minutes to review your question to ensure that I don't miss anything. Discover how IT leaders can address key Microsoft Copilot questions on cost, deployment, security, and integration to maximize ROI and adoption. Boost your SMB’s security and compliance with Microsoft 365 Business Premium. Discover Defender and Purview add-ons for enterprise-grade protection at SMB-friendly pricing.

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I need technical support with my 365 acct as I have a personal 365 acct and I also need to use a work Outlook Exchange



The error message in the Summary sheet of the Sync Summary spreadsheet attachment can also highlight the reason for this. You will need to have the correct privileges set on your Azure account in order to set up the M365 sync. In these cases, direct escalation to Microsoft or working with a Microsoft CSP partner, such as TrustedTech, can expedite resolution and minimize downtime.

Built-in M365 Troubleshooting Tools



  • After the files get repaired, restart the Outlook program to ensure that the Outlook syncing issues are resolved or not.
  • Similarly you should review the Users Deactivated sheet on the sync summary spreadsheet attachment as you can also delete these users to bring your total down.
  • If you don't wish an inactive user to be made active by the M365 sync, you can add the user's email address to the sync forbid list.
  • Here, we will discuss the five manual methods to fix sync issues in Outlook or OWA.
  • We have shared five manual methods in this blog to resolve the Outlook syncing errors.
  • TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth.
  • Sometimes, Outlook sync issues can arise because of poor internet connection.
  • The simplest way to resolve authentication issues is to rerun the authentication process by clicking the Sign in with Microsoft on the Microsoft 365 settings page.


The sync will fail if the total number of all users (active or inactive) on your account exceeds the user limit placed upon it if present. The Summary sheet on the spreadsheet attachment of your sync summary includes an Updated User Count and User Limit. These figures will give you an impression of how far over the limit the account is. Sync failure alerts do not always include a full summary or attachment, you can run a test sync to obtain this data. I have multiple users experiencing sync errors with Outlook and office365.

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